{"id":1227,"date":"2020-04-13T00:45:47","date_gmt":"2019-08-16T21:03:35","guid":{"rendered":"https:\/\/www.aihello.com\/resources\/?p=1227"},"modified":"2025-09-04T15:19:53","modified_gmt":"2025-09-04T15:19:53","slug":"why-logistics-are-crucial-in-delivering-good-e-commerce-service","status":"publish","type":"post","link":"https:\/\/www.aihello.com\/resources\/blog\/why-logistics-are-crucial-in-delivering-good-e-commerce-service\/","title":{"rendered":"Why logistics are crucial in delivering good e-commerce service."},"content":{"rendered":"<div style=\"text-align: justify\"><a href=\"http:\/\/2.bp.blogspot.com\/-mWp0Yn2fEB4\/WYRHaRdSPRI\/AAAAAAAACMU\/7rjccLFDCVsa-kr4ZroYLjqjgZq7l7G1ACK4BGAYYCw\/s1600\/logistica-online.jpg\"><img loading=\"lazy\" decoding=\"async\" title=\"how to remove negative feedback on amazon | how to rank in amazon | how to drive traffic to amazon listing\" src=\"https:\/\/2.bp.blogspot.com\/-mWp0Yn2fEB4\/WYRHaRdSPRI\/AAAAAAAACMU\/7rjccLFDCVsa-kr4ZroYLjqjgZq7l7G1ACK4BGAYYCw\/s640\/logistica-online.jpg\" width=\"640\" height=\"480\" border=\"0\"><\/a><\/div><div style=\"text-align: justify\"><\/div><div style=\"text-align: justify\"><\/div><div data-blogger-escaped-style=\"text-align: justify;\"><p>E-commerce has become an increasingly important element in the day-to-day lives of consumers, who are increasingly <a  data-ilj-link-preview=\"true\"  data-featured-image=\"\"  data-excerpt=\"Consumers demand detailed product info! A Salsify report highlights its crucial role in online purchases, surpassing price and reviews as the top buying factor.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/clear-and-detailed-product-information-crucial-for-consumers-when-it-comes-to-buying-online\/\">buying online<\/a> and are increasingly using the internet to access various products, services and brands. This has meant that the entire universe of traditional consumption has begun to analyze and to incorporate online tools into their sales processes. But the truth is that this is not the only change that has motivated e-commerce and its growing success. The situation is much more complex because <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2018\/03\/image1-1-300x119.jpg\"  data-excerpt=\"E-commerce redefined shopping. Explore why consumers choose online: unparalleled comfort, growing trust, faster deliveries, and essential product information.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/why-do-consumers-buy-more-and-more-online\/\">online shopping<\/a> has created new stress points for companies. In the new era of online shopping, they are no longer solely responsible for sales processes and making products reach consumers. Now, they are increasingly dependent on intermediaries.<\/p><\/div><div data-blogger-escaped-style=\"text-align: justify;\"><p>Logistics companies have become a sort of evil to assume for these companies. Online stores <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2017\/09\/marketo1-300x210.jpg\"  data-excerpt=\"Boost brand trust! Today&#039;s consumers scrutinize where your ads appear. Prioritize quality media and ethical ad placement to safeguard your brand&#039;s image and reputation.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/do-not-leave-your-brand-advertising-to-anyone\/\">do not<\/a> generally have their own delivery services and have a physical <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2024\/12\/image-33-300x185.png\"  data-excerpt=\"Unlock the power of knowledge graphs for AI, LLMs &amp; RAG. Discover how to build efficient, cost-effective KGs with SpaCy: entity and relation extraction made easy.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/creating-a-knowledge-graph-without-llms\/\">network<\/a>, the recurrent problem is that brands continue to rely on messaging companies that are in charge of the final part of the process. This is very important for several reasons and has many implications for the same reasons.<\/p><\/div><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_88 counter-hierarchy ez-toc-counter ez-toc-grey ez-toc-container-direction\"><div class=\"ez-toc-title-container\"><p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p><span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #999;color:#999\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #999;color:#999\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div><nav><ul class='ez-toc-list ez-toc-list-level-1 ' ><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.aihello.com\/resources\/blog\/why-logistics-are-crucial-in-delivering-good-e-commerce-service\/#A_few_examples\" >A few examples<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.aihello.com\/resources\/blog\/why-logistics-are-crucial-in-delivering-good-e-commerce-service\/#Why_beware_of_logistics\" >Why beware of logistics<\/a><\/li><\/ul><\/nav><\/div><h3 data-blogger-escaped-style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"A_few_examples\"><\/span><strong>A few examples<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><div data-blogger-escaped-style=\"text-align: justify;\"><p>Online stores can not control what happens with the delivery processes because when the product leaves your warehouse has actually stopped being in your hands. However, what happens during that process of delivery that third parties have a direct impact on their <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2017\/09\/online-vs-physical-store-300x207.jpg\"  data-excerpt=\"Can marketing help capture top talent? Uncover the evolving link between marketing and HR strategies to build strong employer brands and attract skilled professionals.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/employer-branding-why-companies-increasingly-care-about-their-image-as-employers\/\">brand image<\/a>, their relationship with the <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2022\/06\/amazon-reimbursement-for-defects-errors-300x191.jpg\"  data-excerpt=\"Maximize your Amazon FBA profits! Learn how to successfully claim reimbursements for lost or damaged inventory. This guide covers eligibility criteria, common scenarios, and steps to get your money back from Amazon. Avoid leaving money on the table!\" href=\"https:\/\/www.aihello.com\/resources\/blog\/claim-what-amazon-owes-you-through-the-amazon-reimbursement-program\/\">customer<\/a> and the service they offer. At the outset, when there are problems in delivery, consumers not only complain to the company that gives the delivery service but also to the one that they have bought.<\/p><\/div><div data-blogger-escaped-style=\"text-align: justify;\"><p>Look at what happened a few years ago in the United Kingdom. When consumers started to buy online during Christmas because of the bad weather, that same bad weather caused a lot of problems in the delivery process. Of course, companies have a little bit of the fault here, because they didn&#8217;t see that coming. Consumers not only accused delivery companies of having &#8216;stolen their Christmas&#8217; but also accused online stores.<\/p><\/div><h3 data-blogger-escaped-style=\"text-align: justify;\"><span class=\"ez-toc-section\" id=\"Why_beware_of_logistics\"><\/span><strong>Why beware of logistics<\/strong><span class=\"ez-toc-section-end\"><\/span><\/h3><div data-blogger-escaped-style=\"text-align: justify;\"><p>All this does more than demonstrating the power and importance of the logistics in the processes of buying online. The shops can not ignore it on the basis that it is not their job, because the consumers will have to deal with the delivery company, and if it isn&#8217;t a good experience this will affect the image of the <a  data-ilj-link-preview=\"true\"  data-featured-image=\"\"  data-excerpt=\"Boost online sales! Learn how to drive free traffic to your e-commerce store. Optimize design, master social media, prioritize customer care, and offer smart discounts.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/attracting-customers-to-your-online-store\/\">online store<\/a> to which they have bought in the first place. Everything is absolutely interrelated and everything marks the corporate image of <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2022\/10\/CONTENT-IMAGE-300x200.jpg\"  data-excerpt=\"Competition is tough in the eCommerce landscape, especially given that brick and mortar stores turned to eCommerce for more sales during the pandemic. The global health crisis led to a surge in eCommerce as more brands, and traditional businesses went digital.&nbsp; In a statement from former Deputy Secretary-General of the United Nations Conference on Trade&hellip;\" href=\"https:\/\/www.aihello.com\/resources\/blog\/ecommerce-pricing-strategies\/\">ecommerce<\/a> in turn.<\/p><\/div><div data-blogger-escaped-style=\"text-align: justify;\"><p><a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2017\/09\/14852061501918-300x166.jpg\"  data-excerpt=\"E-commerce didn&#039;t kill physical stores, but consumers still find flaws. Uncover top frustrations like queues, stock problems, and poor staff training.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/the-4-realities-that-most-frustrate-and-annoy-buyers-in-physical-stores\/\">E-commerce<\/a> companies need to be able to check that service and must take care that their partners are able to deliver the service they need and their consumers expect.<\/p><\/div><p>If you would like to get started on <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2021\/11\/hybrid-300x177.jpg\"  data-excerpt=\"Master Amazon selling with AiHello AutoPilot Hybrid. Our solution and PPC experts optimize ads, boost sales, and lower your Amazon ad costs.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/how-aihello-autopilot-hybrid-solution-with-a-dedicated-ppc-specialist-can-boost-your-amazon-store\/\">AiHello<\/a><a title=\"Register\" href=\"https:\/\/www.aihello.com\/account\/register\">&nbsp;click here<\/a>&nbsp;for a free 14 days trial.<\/p><p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>E-commerce success hinges on seamless logistics. Understand how delivery problems, even with third parties, can profoundly impact your brand and customer loyalty.<\/p>\n","protected":false},"author":1,"featured_media":5036,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":"","footnotes":""},"categories":[1,906,38,39,163,85],"tags":[445,457,484],"class_list":["post-1227","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-advertising","category-amazon-seller-tips","category-e-commerce-logistics","category-e-commerce-trends","category-resources","category-tips","tag-ecommerce","tag-ecommerce-business-trends","tag-ecommerce-service"],"_links":{"self":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1227","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/comments?post=1227"}],"version-history":[{"count":0,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1227\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/media\/5036"}],"wp:attachment":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/media?parent=1227"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/categories?post=1227"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/tags?post=1227"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}