{"id":1252,"date":"2020-04-11T23:47:05","date_gmt":"2017-04-02T17:19:00","guid":{"rendered":"https:\/\/www.aihello.com\/resources\/dealing-with-negative-reviews-on-amazon\/"},"modified":"2026-09-23T14:30:18","modified_gmt":"2026-09-23T14:30:18","slug":"dealing-with-negative-reviews-on-amazon","status":"publish","type":"post","link":"https:\/\/www.aihello.com\/resources\/blog\/dealing-with-negative-reviews-on-amazon\/","title":{"rendered":"Dealing with Negative Reviews on Amazon"},"content":{"rendered":"<div class=\"wp-block-group ah-reading-guide ah-compact-toc\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><style>\n.ah-reading-guide{max-width:820px;margin:0 auto;color:#26364a;font-size:18px;line-height:1.8;counter-reset:ah-section}.ah-reading-guide *{box-sizing:border-box}.ah-reading-guide p{margin:0 0 22px;line-height:1.8}.ah-reading-guide strong{color:#142d48}.ah-reading-guide h2{position:relative;margin:56px 0 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img{width:100%;max-width:160px;height:auto;margin:auto}.ah-reading-guide .wp-block-media-text__content .wp-block-button{max-width:100%}@media(max-width:650px){.ah-reading-guide .wp-block-media-text{grid-template-columns:1fr!important;padding:20px}.ah-reading-guide .wp-block-media-text__media{grid-column:1!important;grid-row:1!important}.ah-reading-guide .wp-block-media-text__content{grid-column:1!important;grid-row:2!important}}.ah-reading-guide .ah-inline-break{display:block;margin:18px 0;font-weight:600}<\/style><noscript><style>.ah-reading-guide [data-aos]{opacity:1!important;visibility:visible!important;transform:none!important}<\/style><\/noscript><figure class=\"wp-block-image\"><a style=\"margin-left: 1em; margin-right: 1em;\" href=\"https:\/\/www.optimum7.com\/wp-content\/uploads\/2016\/02\/amazon-good-review-and-bad-reivew-together.jpg\"><img loading=\"lazy\" decoding=\"async\" title=\"where does amazon get their products from | how to sell in amazon germany | why is my conversion rate bad\" src=\"https:\/\/www.optimum7.com\/wp-content\/uploads\/2016\/02\/amazon-good-review-and-bad-reivew-together.jpg\" width=\"640\" height=\"228\" border=\"0\"><\/a><\/figure><p class=\"ah-lead\">Bad product <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2021\/05\/Pasted-into-ACOS-Amazon-Achieve-your-target-ACOS-to-increase-profit-1-300x89.png\"  data-excerpt=\"Amazon sellers, stop losing money on ads &amp; boost sales! Master conversion rates with optimized listings, smart pricing, and crucial reviews.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/increasing-sales-by-autopilot\/\">reviews<\/a> are the bane of any seller. You probably worked hard to get your order out, and yet you received a negative review, which talks unfavourably about your product. This will enrage any seller out there. Ratings that are 1-star can drag down your product\u2019s average rating unless it already has a solid base of reviews. But even if there are already a lot of good ratings for your product, 88 percent of buyers specifically check the <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2022\/01\/get-reviews-for-amazon-with-vine-program-amazon-reviews-300x203.jpg\"  data-excerpt=\"Boost Amazon sales &amp; rankings with reviews! Learn how the Amazon Vine program helps sellers get honest feedback and improve product visibility. Discover eligibility.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/guide-to-the-new-and-improved-amazon-vine-experience\/\">negative reviews<\/a> to get an idea what issues could potentially arise with the product. <\/p><p>This way, bad reviews can directly lead to a drop in sales. As a seller, you naturally want to avoid this and wonder: What should I do about unfavourable reviews? What can I do anyway?<\/p><figure class=\"wp-block-image\"><a style=\"margin-left: auto; margin-right: auto;\" href=\"http:\/\/www.thedailytop.com\/wp-content\/uploads\/2014\/11\/a08c09e4c830e61e4e8eb6bc739a342b.png\"><img loading=\"lazy\" decoding=\"async\" title=\"how to find out what is selling well on amazon | how to source amazon products | how to sell on amazon fbm\" src=\"http:\/\/www.thedailytop.com\/wp-content\/uploads\/2014\/11\/a08c09e4c830e61e4e8eb6bc739a342b.png\" width=\"640\" height=\"616\" border=\"0\"><\/a><figcaption>nobody likes these<\/figcaption><\/figure><div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-f1252-1\" id=\"gspb_container-id-gsbp-f1252-1\" data-aos=\"fade\" data-aos-easing=\"ease\" data-aos-duration=\"500\" data-aos-once=\"true\"><h2 id=\"the-first-thing-that-you-should-do-is-to-not-panic-on-seeing-that-you-have-received-a-negative-review\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"The_first_thing_that_you_should_do_is_to_not_panic_on_seeing_that_you_have_received_a_negative_review\"><\/span>The first thing that you should do is to not panic, on seeing that you have received a negative review.<span class=\"ez-toc-section-end\"><\/span><\/h2><p> You must realise that if you are in this game for the long haul <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/images-1-300x147.jpg\"  data-excerpt=\"Optimize your Amazon seller journey! Discover how FBA streamlines shipping, boosts seller ratings, and leverages customer feedback for online success.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/key-terms-you-need-to-know-when-you-start-out-as-a-seller\/\">you will<\/a> have to deal with this on a nearly regular basis. So, buckle up and take a deep breath, you have things that need to be done.<span class=\"ah-inline-break\">First of all, you must respond to every negative review on your product.<\/span> A lot of future customers know that issues tend to arise, and they will look at these reviews to check that you are not negligent to customers\u2019 opinions. <\/p><p>Even if you have negative reviews, if you are still good at responding to such reviews, shoppers will have a more favourable view of you as a seller. Thus, responding to a negative product review is important to maintain the integrity of your account.<\/p><\/div><div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-f1252-2\" id=\"gspb_container-id-gsbp-f1252-2\" data-aos=\"fade\" data-aos-easing=\"ease\" data-aos-duration=\"500\" data-aos-once=\"true\"><h2 id=\"sometimes-easier-said-than-done-don-t-take-a-negative-review-personally\" class=\"wp-block-heading\"><span class=\"ez-toc-section\" id=\"Sometimes_easier_said_than_done_dont_take_a_negative_review_personally\"><\/span>Sometimes easier said than done, don\u2019t take a negative review personally.<span class=\"ez-toc-section-end\"><\/span><\/h2><p> Read through the words to actually discover what the real issue is. Writing with professional yet kind words sets the tone. If you are busy running your <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2022\/02\/boost-sales-300x200.jpg\"  data-excerpt=\"Unlock Amazon&#039;s Brand Referral Bonus! Discover how driving external traffic, especially from Google Ads, boosts your sales, increases organic reach, and earns rewards.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/boost-amazon-sales-using-google-ads\/\">Amazon<\/a> business with few people, schedule an hour first thing or end of day to read any new reviews. Otherwise, assign this important task to staff trained in managing <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/download-9.jpg\"  data-excerpt=\"E-commerce success isn&#039;t just pre-sale. Excellent post-purchase customer service, from delivery to satisfaction, is vital for brand loyalty and repeat business.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/importance-of-customer-service-for-e-commerce\/\">customer service<\/a> communications.<\/p><p class=\"ah-callout wp-block-paragraph\">In the best case scenario, a negative review is turned into a positive one which goes from hurting to helping the average rating of a product. When this isn\u2019t realistic, it may at least be possible to achieve the removal of the review by the <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2022\/06\/amazon-reimbursement-for-defects-errors-300x191.jpg\"  data-excerpt=\"Maximize your Amazon FBA profits! Learn how to successfully claim reimbursements for lost or damaged inventory. This guide covers eligibility criteria, common scenarios, and steps to get your money back from Amazon. Avoid leaving money on the table!\" href=\"https:\/\/www.aihello.com\/resources\/blog\/claim-what-amazon-owes-you-through-the-amazon-reimbursement-program\/\">customer<\/a>. This way you do lose one review, but you also lose its negative effect.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Struggling with bad product reviews? Protect your sales and reputation. Get expert tips for sellers on responding to negative feedback and turning customer issues around.<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":".gspb_container-id-gsbp-f1252-1,.gspb_container-id-gsbp-f1252-2{flex-direction:column;box-sizing:border-box}#gspb_container-id-gsbp-f1252-1.gspb_container>p:last-of-type,#gspb_container-id-gsbp-f1252-2.gspb_container>p:last-of-type{margin-bottom:0}#gspb_container-id-gsbp-f1252-1.gspb_container.aos-animate,#gspb_container-id-gsbp-f1252-1.gspb_container[data-gs-aos],#gspb_container-id-gsbp-f1252-2.gspb_container.aos-animate,#gspb_container-id-gsbp-f1252-2.gspb_container[data-gs-aos]{opacity:1;transform:translateZ(0)}#gspb_container-id-gsbp-f1252-1.gspb_container,#gspb_container-id-gsbp-f1252-2.gspb_container{position:relative;transition-duration:.5s;transition-timing-function:var(--gs-root-animation-easing, cubic-bezier(0.42, 0, 0.58, 1));opacity:var(--gs-root-animation-opacity, 0);transition-property:opacity,transform,filter;box-sizing:border-box}","footnotes":""},"categories":[89,906,85],"tags":[500,220,499,498],"republish_tag":[],"class_list":["post-1252","post","type-post","status-publish","format-standard","hentry","category-amazon","category-amazon-seller-tips","category-tips","tag-amazon-and-negative-reviews","tag-amazon-selling","tag-amazon-selling-reviews","tag-negative-reviews-on-amazon"],"_links":{"self":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1252","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/comments?post=1252"}],"version-history":[{"count":1,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1252\/revisions"}],"predecessor-version":[{"id":14462,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1252\/revisions\/14462"}],"wp:attachment":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/media?parent=1252"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/categories?post=1252"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/tags?post=1252"},{"taxonomy":"republish_tag","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/republish_tag?post=1252"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}