{"id":1272,"date":"2020-04-12T06:23:21","date_gmt":"2019-08-19T17:56:15","guid":{"rendered":"https:\/\/www.aihello.com\/resources\/?p=1272"},"modified":"2026-09-23T13:45:15","modified_gmt":"2026-09-23T13:45:15","slug":"things-you-should-do-to-avoid-negative-feedback","status":"publish","type":"post","link":"https:\/\/www.aihello.com\/resources\/blog\/things-you-should-do-to-avoid-negative-feedback\/","title":{"rendered":"Things You Should Do to Avoid Negative Feedback"},"content":{"rendered":"<div class=\"wp-block-group ah-reading-guide ah-compact-toc\"><div class=\"wp-block-group__inner-container is-layout-flow wp-block-group-is-layout-flow\"><style>\n.ah-reading-guide{max-width:820px;margin:0 auto;color:#26364a;font-size:18px;line-height:1.8;counter-reset:ah-section}.ah-reading-guide *{box-sizing:border-box}.ah-reading-guide p{margin:0 0 22px;line-height:1.8}.ah-reading-guide strong{color:#142d48}.ah-reading-guide h2{position:relative;margin:56px 0 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#d7e5f1;border-radius:12px;background:#f5f9fd;font-size:16px;line-height:1.8}\n.ah-reading-guide pre.wp-block-preformatted,.ah-reading-guide pre.wp-block-preformatted code{white-space:pre!important;text-align:left!important}.ah-reading-guide pre br{display:initial!important}\n.ah-reading-guide .wp-block-media-text{display:grid!important;grid-template-columns:minmax(120px,22%) minmax(0,1fr)!important;gap:24px;padding:28px;border:1px solid #d7e5f1;border-radius:14px;background:#f5f9fd;align-items:center!important}.ah-reading-guide .wp-block-media-text__content{min-width:0;max-width:none!important;width:auto!important;padding:0!important}.ah-reading-guide .wp-block-media-text__content p{width:auto!important;max-width:none!important;text-align:left!important}.ah-reading-guide .wp-block-media-text__content p:not(:first-child) strong{font-weight:400}.ah-reading-guide .wp-block-media-text__media{margin:0!important;min-width:0}.ah-reading-guide .wp-block-media-text__media img{width:100%;max-width:160px;height:auto;margin:auto}.ah-reading-guide .wp-block-media-text__content .wp-block-button{max-width:100%}@media(max-width:650px){.ah-reading-guide .wp-block-media-text{grid-template-columns:1fr!important;padding:20px}.ah-reading-guide .wp-block-media-text__media{grid-column:1!important;grid-row:1!important}.ah-reading-guide .wp-block-media-text__content{grid-column:1!important;grid-row:2!important}}.ah-reading-guide .ah-existing-step{display:grid;grid-template-columns:40px minmax(0,1fr);gap:16px;font-size:26px;line-height:1.45}.ah-reading-guide .ah-literal-number{display:flex;align-items:center;justify-content:center;background:#1979b4;color:#fff;width:36px;height:36px;border-radius:50%;font-size:19px;font-weight:700}<\/style><noscript><style>.ah-reading-guide [data-aos]{opacity:1!important;visibility:visible!important;transform:none!important}<\/style><\/noscript><!-- Preserved legacy layout metadata: [et_pb_section fb_built=\"1\" admin_label=\"section\" _builder_version=\"3.22.3\"][et_pb_row admin_label=\"row\" _builder_version=\"3.22.3\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\"][et_pb_column type=\"4_4\" _builder_version=\"3.0.47\"][et_pb_text admin_label=\"Text\" _builder_version=\"3.0.74\" background_size=\"initial\" background_position=\"top_left\" background_repeat=\"repeat\"][\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section] --><p class=\"ah-lead\">Negative feedback is the bane of any seller on a marketplace website. It not only means that <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/images-1-300x147.jpg\"  data-excerpt=\"Optimize your Amazon seller journey! Discover how FBA streamlines shipping, boosts seller ratings, and leverages customer feedback for online success.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/key-terms-you-need-to-know-when-you-start-out-as-a-seller\/\">you will<\/a> be ranked down, but also that your potential customers will think twice before ordering from your <a  data-ilj-link-preview=\"true\"  data-featured-image=\"\"  data-excerpt=\"Boost online sales! Learn how to drive free traffic to your e-commerce store. Optimize design, master social media, prioritize customer care, and offer smart discounts.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/attracting-customers-to-your-online-store\/\">online store<\/a>. These things are very important if you want to run a successful online business via a marketplace, since you are competing with 100s of other sellers to get your product noticed, and if it is downranked in natural search, your product will never get they eyeballs it deserves. <\/p><p>Here are some things you can do to make sure that your feedback always remains positive.<\/p><div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-f1272-1\" id=\"gspb_container-id-gsbp-f1272-1\" data-aos=\"fade\" data-aos-easing=\"ease\" data-aos-duration=\"500\" data-aos-once=\"true\"><h2 id=\"1-if-you-get-a-legitimately-negative-feedback-act-on-it\" class=\"wp-block-heading ah-existing-step\"><span class=\"ez-toc-section\" id=\"1_If_you_get_a_legitimately_negative_feedback_act_on_it\"><\/span><span class=\"ah-literal-number\">1.<\/span>&nbsp;&nbsp;&nbsp;&nbsp;<span>If you get a legitimately negative feedback, act on it.<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2><p>We&nbsp;are humans, we tend to make mistakes. The first thing that you want to do if the product you supplied to your <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2022\/06\/amazon-reimbursement-for-defects-errors-300x191.jpg\"  data-excerpt=\"Maximize your Amazon FBA profits! Learn how to successfully claim reimbursements for lost or damaged inventory. This guide covers eligibility criteria, common scenarios, and steps to get your money back from Amazon. Avoid leaving money on the table!\" href=\"https:\/\/www.aihello.com\/resources\/blog\/claim-what-amazon-owes-you-through-the-amazon-reimbursement-program\/\">customer<\/a> is damaged or broken in some way is to apologize to the customer for the inconvenience that you have caused to them. You should try and make up for the error on your part. Freebies are a good form of additional compensation if the order amount was huge. <\/p><p>If not, discount coupons are always a good idea. You should never ask a customer to remove or revert on their feedback, and you should never link compensation to removal of feedback since it is against the rules to do so.<\/p><\/div><div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-f1272-2\" id=\"gspb_container-id-gsbp-f1272-2\" data-aos=\"fade\" data-aos-easing=\"ease\" data-aos-duration=\"500\" data-aos-once=\"true\"><h2 id=\"2-is-your-item-not-in-top-notch-condition-don-t-sell-it\" class=\"wp-block-heading ah-existing-step\"><span class=\"ez-toc-section\" id=\"2_Is_your_item_not_in_top_notch_condition_Dont_sell_it\"><\/span><span class=\"ah-literal-number\">2.<\/span>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<span>Is your item not in top notch condition? Don\u2019t sell it.<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2><p>We all have some <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2017\/09\/14852061501918-300x166.jpg\"  data-excerpt=\"E-commerce didn&#039;t kill physical stores, but consumers still find flaws. Uncover top frustrations like queues, stock problems, and poor staff training.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/the-4-realities-that-most-frustrate-and-annoy-buyers-in-physical-stores\/\">inventory<\/a> that seems to be in a just about okay condition. While as a seller your first instinct is to send out the product on the first order you get, but the right thing to do is to shelve the product and not send it out. The chances of you getting a bad review for the quality are way too high, and it is not a risk worth taking for a small clearance.<\/p><figure class=\"wp-block-image\"><a style=\"margin-left: auto;margin-right: auto\" href=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/automated_review_requests_amazon_seller_tools_amazon_brand_management_services_13688.png\"><img class=\"wp-image-13688 aihello-recovered-image\" decoding=\"async\" loading=\"lazy\" sizes=\"auto, (max-width: 420px) 100vw, 420px\" srcset=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/automated_review_requests_amazon_seller_tools_amazon_brand_management_services_13688.png 420w, https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/automated_review_requests_amazon_seller_tools_amazon_brand_management_services_13688-300x221.png 300w\" title=\"how to send products to amazon fba uk | what is a good ctr for amazon ads | when did amazon start\" src=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/automated_review_requests_amazon_seller_tools_amazon_brand_management_services_13688.png\" width=\"400\" height=\"295\" border=\"0\"><\/a><figcaption><strong>The end goal is to make your customer happy<\/strong><\/figcaption><\/figure><\/div><div class=\"wp-block-greenshift-blocks-container gspb_container gspb_container-gsbp-f1272-3\" id=\"gspb_container-id-gsbp-f1272-3\" data-aos=\"fade\" data-aos-easing=\"ease\" data-aos-duration=\"500\" data-aos-once=\"true\"><h2 id=\"3-if-you-are-mentioning-quality-somewhere-make-sure-it-is-either-accurate-or-bottomed-down\" class=\"wp-block-heading ah-existing-step\"><span class=\"ez-toc-section\" id=\"3_If_you_are_mentioning_quality_somewhere_make_sure_it_is_either_accurate_or_bottomed_down\"><\/span><span class=\"ah-literal-number\">3.<\/span>&nbsp;&nbsp;&nbsp;&nbsp;<span>If you are mentioning quality somewhere, make sure it is either accurate, or bottomed down.<\/span><span class=\"ez-toc-section-end\"><\/span><\/h2><p>If our product is in between good and very good condition, then mention that it is in a good condition. This does not raise the expectations on the part of the customer, so you <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2017\/09\/marketo1-300x210.jpg\"  data-excerpt=\"Boost brand trust! Today&#039;s consumers scrutinize where your ads appear. Prioritize quality media and ethical ad placement to safeguard your brand&#039;s image and reputation.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/do-not-leave-your-brand-advertising-to-anyone\/\">do not<\/a> have to worry about the customer complaining about the quality of the item being subpar.<\/p><p class=\"ah-definition wp-block-paragraph\">You must <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2020\/04\/download-13.jpg\"  data-excerpt=\"Boost your Amazon sales! Learn to craft perfect product descriptions with our expert checklist. Optimize content, highlight benefits, and impress buyers for higher conversions.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/putting-your-product-out-there-things-to-keep-in-mind\/\">keep in mind<\/a> that there is only so much you can do as a seller. However, you must make sure you follow some of these practices so that your customers see you as a caring and professional seller. This will build customer trust and will result in more <a  data-ilj-link-preview=\"true\"  data-featured-image=\"https:\/\/www.aihello.com\/resources\/wp-content\/uploads\/2022\/02\/boost-sales-300x200.jpg\"  data-excerpt=\"Unlock Amazon&#039;s Brand Referral Bonus! Discover how driving external traffic, especially from Google Ads, boosts your sales, increases organic reach, and earns rewards.\" href=\"https:\/\/www.aihello.com\/resources\/blog\/boost-amazon-sales-using-google-ads\/\">sales<\/a>.<\/p><p class=\"ah-callout wp-block-paragraph\">If you would like to <a rel=\"noopener\" target=\"_blank\" href=\"https:\/\/www.aihello.com\/schedule.html\">get started<\/a> on AiHello&nbsp;<a href=\"https:\/\/www.aihello.com\/account\/register\" target=\"_blank\" rel=\"noopener noreferrer\">click here<\/a>&nbsp;for a free 14 days trial.<\/p><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>Negative feedback hurts online sales. Learn effective strategies to turn negative reviews into positive customer experiences and boost your marketplace ranking.<\/p>\n","protected":false},"author":1,"featured_media":5193,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_gspb_post_css":".gspb_container-id-gsbp-f1272-1,.gspb_container-id-gsbp-f1272-2,.gspb_container-id-gsbp-f1272-3{flex-direction:column;box-sizing:border-box}#gspb_container-id-gsbp-f1272-1.gspb_container>p:last-of-type,#gspb_container-id-gsbp-f1272-2.gspb_container>p:last-of-type,#gspb_container-id-gsbp-f1272-3.gspb_container>p:last-of-type{margin-bottom:0}#gspb_container-id-gsbp-f1272-1.gspb_container.aos-animate,#gspb_container-id-gsbp-f1272-1.gspb_container[data-gs-aos],#gspb_container-id-gsbp-f1272-2.gspb_container.aos-animate,#gspb_container-id-gsbp-f1272-2.gspb_container[data-gs-aos],#gspb_container-id-gsbp-f1272-3.gspb_container.aos-animate,#gspb_container-id-gsbp-f1272-3.gspb_container[data-gs-aos]{opacity:1;transform:translateZ(0)}#gspb_container-id-gsbp-f1272-1.gspb_container,#gspb_container-id-gsbp-f1272-2.gspb_container,#gspb_container-id-gsbp-f1272-3.gspb_container{position:relative;transition-duration:.5s;transition-timing-function:var(--gs-root-animation-easing, cubic-bezier(0.42, 0, 0.58, 1));opacity:var(--gs-root-animation-opacity, 0);transition-property:opacity,transform,filter;box-sizing:border-box}","footnotes":""},"categories":[89,163],"tags":[173,513,514,170,512],"republish_tag":[],"class_list":["post-1272","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-amazon","category-resources","tag-amazon-ads","tag-amazon-negative-feedback","tag-amazon-ppc-negative-feedback","tag-amazon-seo","tag-negative-feedback"],"_links":{"self":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1272","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/comments?post=1272"}],"version-history":[{"count":3,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1272\/revisions"}],"predecessor-version":[{"id":14447,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/posts\/1272\/revisions\/14447"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/media\/5193"}],"wp:attachment":[{"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/media?parent=1272"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/categories?post=1272"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/tags?post=1272"},{"taxonomy":"republish_tag","embeddable":true,"href":"https:\/\/www.aihello.com\/resources\/wp-json\/wp\/v2\/republish_tag?post=1272"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}