E-commerce redefined shopping. Explore why consumers choose online: unparalleled comfort, growing trust, faster deliveries, and essential product information.
Importance of customer service for e-commerce
E-commerce success isn’t just pre-sale. Excellent post-purchase customer service, from delivery to satisfaction, is vital for brand loyalty and repeat business.
The 4 realities that most frustrate and annoy buyers in physical stores
E-commerce didn’t kill physical stores, but consumers still find flaws. Uncover top frustrations like queues, stock problems, and poor staff training.